Account points currency issue

I use an account 3212024818@qq.com I purchased the Exile Road 2EA version for $30, which comes with 300 points in currency. However, the account is listed on the official website as XBOXNGC # 3013...

I use this account to log in to the official website and download the client. I can log in, but it shows no points or currency, and the ID is displayed 249935542@0198 Is it possible that there was an error in account merging? I purchased a warehouse page with 75 points but it did not arrive in my account. Could you please assist me in checking and resolving this issue? Thank you.

Additionally, I have purchased $5 worth of points again in the game, but they have not been credited yet. Could you please assist me in resolving this issue? It is urgent！

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I have the same issue on PS5

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