POE2 Early Access - Please do not work with EPIC games again.

As above, epic fail there.

So I gave a friend a poe2 key thinking it was early access, it wasn't. Feeling bad, I logged into epic and bought a supporter pack thinking I could just give the key instead. To my horror I find out AFTER purchase that epic does not provide the early access key. What the bloody hell? This feels like a ripoff.

My email to them comes back with a 'talk to GGG for this'

Epic Games Player Support <contact@support.epicgames.com>

Hello there,

Welcome to Epic Games Player Support.

Please reach out to Path of Exile Support through this link here as they would be able to provide you with more information regarding the key: https://www.pathofexile.com/support

We at Player Support here would also not be able to process a refund for the purchase you have made as it would be non-refundable. You can check with this here: https://www.epicgames.com/site/en-US/store-refund-policy

If anything else comes up, please feel free to let us know. Remember that you're always welcome here and we will always be happy to help.

Kind Regards,
Epic Games Player Support

Meanwhile my email to GGG returns with

Error Icon
Delivery incomplete
There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently.

What the heck do I do now?

I have still not gotten a reply from GGG before via email or via this forum post. Your staff keeps telling your players to email them for issues, yet your own email address doesn't accept emails. What are we supposed to do about this?

I get that you guys are being swamped due to the high amount of interest in poe2 which is why I've let it wait while the emails keep getting bounced from the what you have said is your main point of contact. However this is frustrating after a week of waiting without any reply at all.

There is a possibility of calling whatever you used to pay and issuing a charge back since you can't get a hold of support with them rejecting emails. Altho I'm sure GGG will retaliate in some way if you do, whether that is a ban, mute, etc I don't know. Or you can keep emailing them and hope it goes through eventually and wait probably atleast 2+ weeks

"

panther_nos#3105 wrote:

There is a possibility of calling whatever you used to pay and issuing a charge back since you can't get a hold of support with them rejecting emails. Altho I'm sure GGG will retaliate in some way if you do, whether that is a ban, mute, etc I don't know. Or you can keep emailing them and hope it goes through eventually and wait probably atleast 2+ weeks

A chargeback will result in a ban. After that you'd be stuck in their email queue to try and get it lifted.

This is GGG's fault rather than epic's. They released the game in a pretty confusing way and didn't respond to most queries for information about how the keys worked.