Account banned in the game

Hello administrator, I am an Asian Taiwanese player,
Occurs at time GMT+8 03:05,
In the Act 3, on the way to start the two generators,
After defeating the monster,drop a legendary,
Then suddenly my account was banned,
Why? Is bug? I don't use bot

管理員你好,我是亞洲玩家,
發生於 時間GMT+8 03:05,
正在遊戲中,第二章節,任務啟動兩部發電機的途中,
打完怪物,掉落傳奇盾牌
然後突然我的帳戶被禁止,
這是為什麼呢? 是BUG嗎? 我並沒有使用任何非法程式

https://imgur.com/p1sdAtS
https://imgur.com/s86upn3

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Cameron_GGG wrote:

Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?

Yes,I will send the email :)

Hey, did they resolve your issue?

"

chrzanio#7638 wrote:

Hey, did they resolve your issue?

24 hours have passed, not yet.

I think this is obviously some kind of error in the system's judgment,
But there are not a lot of events happening.

At least I can't think of any reason,
why my account was banned on the second day of the game. :(

"

GoldEggTW#3935 wrote:

"

chrzanio#7638 wrote:

Hey, did they resolve your issue?

24 hours have passed, not yet.

I think this is obviously some kind of error in the system's judgment,
But there are not a lot of events happening.

At least I can't think of any reason,
why my account was banned on the second day of the game. :(

Has the same issue + saw a lot of points in support with the same problem( unfortunately there are no resolve this(

"

GoldEggTW#3935 wrote:

"

Cameron_GGG wrote:

Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?

Yes,I will send the email :)

Pls guys do something with email support or i don`t know, something else to help us, cuz there are a lot of people with the same issue...

"

niki#0869 wrote:

"

GoldEggTW#3935 wrote:

"

Cameron_GGG wrote:

Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?

Yes,I will send the email :)

Pls guys do something with email support or i don`t know, something else to help us, cuz there are a lot of people with the same issue...

Unfortunately, 25 hours after gmail sent it to support@grindinggear.com, it received the following gmail system prompt:

Delivery incomplete
There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently.


Here are the reasons (gmail)：

A contact is getting too much mail
If someone you’re sending mail to is getting too many emails too fast, you might see this message:

"The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered."

You’ll need to contact the person another way.

"

Cameron_GGG wrote:

Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?

Maybe it can help us report it to relevant units :)?

I got the same problem.. I played till Saturday night, went to bed and in the morning on Sunday it suddenly says I'm banned by administrator. Ban reason is empty and no response on my mail to support an Ban appeal..

This is so frustrating!