Account Problem

Hola, soy jugador nuevo de PoE2 y tras haber estado jugando unas horas al juego me he creado una cuenta en vuestra web (Krolunt#0428). Al intentar linkear my cuenta de xbox/Microsoft a la de PoE aparecía un mensaje diciéndome que esa cuenta de Microsoft ya estaba ligada a otra cuenta de PoE (KROLUNT#2512). Y me preguntaba si quería seguir adelante. Yo pensaba que la primera cuenta era una temporal que creaba el juego al empezar la partida y que después las fusionaría o algo así. Ya que yo no habia creado ninguna cuenta.

El caso es que ahora, cuando entro al juego, tengo 2 cuentas. La primera (KROLUNT#2512) la que me creó el juego automáticamente (de la cual no se ni el password ya que yo no la cree) en la que tengo las 600 monedas y las skins del pack y otra cuenta que me he hecho yo (Krolunt#0428) donde están los Twitch drops.

Por favor, podrían darme alguna solución? Por que el juego me creó una cuenta sin mi permiso y sin yo saber el password? Hay alguna manera de fusionar ambas cuentas?


Gracias.

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Hello, I am a new PoE2 player and after having been playing the game for a few hours I created an account on your website (Krolunt#0428). When trying to link my Xbox/Microsoft account to the PoE account, a message appeared telling me that this Microsoft account was already linked to another PoE account (KROLUNT#2512). And asked me if I wanted to continue. I thought that the first account (the one i did not create, the game did it automatically) was a temporary one that the game created at the start of the game and that it would later merge them or something like that. Since I had not created any account.

The thing is that now, when I enter the game, I have 2 accounts. The first (KROLUNT#2512) the one that the game automatically created (of which I don't even know the password since I don't believe it) in which I have the 600 coins and the skins from the pack and another account that I have created myself (Krolunt#0428) where the Twitch drops are.

Please, could you give me a solution? Why did the game create an account for me without my permission and without me knowing the password? Is there a way to merge both accounts?


Thank you.

(I emailed support, but I'm writing here for the record.)

Hello, I sent a message to that address on the 7th but, due to what you mentioned, today I received this email as a response:

“There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 45 more hours. You'll be notified if the delivery fails permanently.”

“The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered. Please resend your message at a later time. If the user is able to receive mail at that time, your message will be delivered. For more information, go to …”

I will keep trying via email.

Thank you for your response and greetings.

Hello,

I have been trying to contact you via email since the 6th. It is really hard for me to believe that none of my emails have reached you.

Please, given the problems you still seem to have receiving messages after almost 8 days, can someone on your team contact me.

I would like to be able to solve my problem so I can focus on playing.

Thank you and greetings.