Founder pack purchases not showing on PlayStation

Neither of the founder packs I purchased, both tier 1 and 2 are showing up either online or in-game. I have neither my coins or cosmetics.
Last bumped on Dec 9, 2024, 6:35:36 PM
And now my characters aren't showing. :(

Please help.
Hi there,

We're sorry to hear you're running into some issues with this. Could you please confirm you are playing on the correct sub-account? You should be able to switch between your sub-accounts at the login screen for Path of Exile 2.
Need help with anything? Please contact us at support@grindinggear.com for assistance.
I'm on PlayStation. I can't change accounts on the PlayStation client. I don't understand.
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Jarod_GGG wrote:
Hi there,

We're sorry to hear you're running into some issues with this. Could you please confirm you are playing on the correct sub-account? You should be able to switch between your sub-accounts at the login screen for Path of Exile 2.

I figured it out finally. My founder rewards and twitch rewards are not linked to the same sub account. How do I fix this?

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