Path of Exile Early Access Launch - Live Updates
(newer updates in thread are at top, but I'm quoting them chronologically here for readability)
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Dec 06, 2024 3:41 PM (EST) - We've run into a configuration problem and need to restart the realm. Please bear with us while we address the problem.
Dec 06, 2024 3:46 PM (EST) - The problem we ran into was due to adding more database shards in the last minute to try to support the massive player numbers. Unfortunately there was an issue which caused multiple characters to have the same character id. Thankfully the problem has now been found and is being fixed at this very moment. Your ongoing patience and support is hugely appreciated and we will continue to provide updates as we learn more.
Dec 06, 2024 4:05 PM (EST) - While our backend engineers and server administrators are hard at work fixing the problem we just wanted to put a message out there to thank them so much for everything they're doing. They have been tasked with a nearly impossible feat and have been up all night now into the morning. Their resilience and commitment to ensuring the realm is stable and provides the best experience for the players is nothing short of admirable. We couldn't ask for a better team! Thank you very much and please keep sending them your support!
Dec 06, 2024 4:25 PM (EST) - We've run into the same symptom again with a different problem.
We are working on fixing it again but regrettably every time this happens we have to restart and wipe the databases to prevent them getting into bad or corrupted states. We'll have a fix out as soon as we can! Thank you once again and more updates will follow as we learn more.
Ultimately, the Early Access is similar to a Beta Test. They never planned to wipe characters, but if bugs are cropping up that force them to, they will.
If it would bother you that much to create a new character only to lose it again, I'd maybe wait another day, since I believe the issue below still exists (haven't played/watched PoE 2 yet, so I'm just going by the lack of update in the linked thread) and there has been no "updates will follow as we learn more" mentioned above that I can see.
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Dec 06, 2024 5:07 PM (EST) - We're aware of an issue with players in parties sometimes being placed into parties with other random players. Until we fix this, consider it a feature to enhance your social experience!
