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Can someone explain to me why I bought the king support pack and the game still tells me that I need to buy an early access key in steam. Why is this so and what to do about it? I can't play this game for a day
Last bumped on Dec 8, 2024, 10:59:36 PM
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Posted byRohhan#1583on Dec 7, 2024, 9:28:49 AM
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I must say right away that I have a steam account linked to your site. The account is linked to the correct one, with the game purchased on it. King support Pack has been acquired.
The game still says that there is no early access key on my account. I also don't have an early access key on the site.
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Posted byRohhan#1583on Dec 7, 2024, 10:14:16 AM
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Welcome to the club. Apart from a copy/paste "did you do things correctly bla bla bla" post being chucked around in multiple threads there's been no acknowledgement of the issue and I haven't seen anyone say they received a response yet from support.
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Posted byGalYurr#3942on Dec 7, 2024, 10:18:46 AM
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i just probably refund. wasted time, wasted a holidays
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Posted byRohhan#1583on Dec 7, 2024, 10:48:35 AM
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Hey there,
Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this.
If you've already contacted us via email at support@grindinggear.com the appropriate team member to get back to you as soon as they are able. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
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Posted byCoryA_GGGon Dec 7, 2024, 11:16:19 AMGrinding Gear Games
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Hey there,
Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this.
If you've already contacted us via email at support@grindinggear.com the appropriate team member to get back to you as soon as they are able. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
i contact with support around 21 hours ago. And nobody answer me
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Posted byRohhan#1583on Dec 7, 2024, 8:16:56 PM
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Hey there,
Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this.
If you've already contacted us via email at support@grindinggear.com the appropriate team member to get back to you as soon as they are able. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
This is really not serious anymore and I'm making a refund. I can't play for the second day off after buying a pack for $100. You can't solve the problem with steam accounts.
And almost 2 day support did not answer me on my mail
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Posted byRohhan#1583on Dec 8, 2024, 6:10:13 AM
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Hey there,
Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this.
If you've already contacted us via email at support@grindinggear.com the appropriate team member to get back to you as soon as they are able. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently.
You don't control the situation anymore, do you? And just to be clear: I don't use crappy Gmail (I am not 15 years old), but you do.
Last edited by p0k314NET#5758 on Dec 8, 2024, 7:13:58 AM
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Posted byp0k314NET#5758on Dec 8, 2024, 6:55:42 AM
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Hey there,
Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this.
If you've already contacted us via email at support@grindinggear.com the appropriate team member to get back to you as soon as they are able. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently.
You don't control the situation anymore, do you? And just to be clear: I don't use crappy Gmail (I am not 15 years old), but you do.
I solved the problem myself: it turns out that the key is granted only when you RUN the game from the store where it was purchased. So it is EPIC, first you need to install and run the game via EPIC. Of course, it doesn't matter to me now, because EPIC provides lightning-fast game downloads, and the independent launcher works at the speed of a 2000s modem - so I'm still using EPIC. How much easier it would be if GGG described such trivial things on their website. Linking accounts has no significance in this case.
Last edited by p0k314NET#5758 on Dec 8, 2024, 11:46:04 AM
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Posted byp0k314NET#5758on Dec 8, 2024, 11:42:42 AM
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Hey there,
Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this.
If you've already contacted us via email at support@grindinggear.com the appropriate team member to get back to you as soon as they are able. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!
There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently.
You don't control the situation anymore, do you? And just to be clear: I don't use crappy Gmail (I am not 15 years old), but you do.
I solved the problem myself: it turns out that the key is granted only when you RUN the game from the store where it was purchased. So it is EPIC, first you need to install and run the game via EPIC. Of course, it doesn't matter to me now, because EPIC provides lightning-fast game downloads, and the independent launcher works at the speed of a 2000s modem - so I'm still using EPIC. How much easier it would be if GGG described such trivial things on their website. Linking accounts has no significance in this case.
Yeah but I launched game from Steam. Where I bought it. U mean I need try launch game in Epic?
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Posted byRohhan#1583on Dec 8, 2024, 10:59:36 PM
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