POE 2 Crashes My PC After Splashscreen

Hi, so here's my PC Spec. Rx 7900 XTX with A R7 5800x3D. so with these specs, I'm wondering why the game keeps crashing my entire pc. I've ran multiple games on it to see if it was a problem with the computer itself. and I even verified the files and reinstalled the game multiple times. but for some reason, it keeps crashing my pc. I can't get past the boot-up screen. I read different subreddits, most with RTX 4080 and 90's that are going through the same problem as me. For clarification, the game does not crash to desktop, it basically shuts my pc off completely.
Last bumped on Dec 28, 2024, 12:16:33 AM
My buddy didn't crash a single time within 8 hours with rtx 3090 and an older cpu. Idk the issue
My buddy didn't crash a single time within 8 hours with rtx 3090 and an older cpu. Idk the issue
Are you using Windows 24H2? If you're not sure, go into the Windows "Settings" app, then click on "System", then "About", and look under "Windows Specifications" to see what version you're on.

If you're on 24H2, see here.

It's an issue that is highly prevalent in systems that use Windows 24H2 with an AMD CPU and/or an Nvidia GPU.
Last edited by Zarasi#7652 on Dec 7, 2024, 5:26:56 AM
I have the same CPU and GPU combo: 5800X3D and RX7900XTX.
Win 10 22H2
AMD Adrenalin latest drivers 24.12.1

Same issue like OP - with DirectX12, after about 20-30 min of playing, the game either crashes the PC, somethimes just crashes to desktop.
In DirectX11 mode works without crashing.
"
I have the same CPU and GPU combo: 5800X3D and RX7900XTX.
Win 10 22H2
AMD Adrenalin latest drivers 24.12.1

Same issue like OP - with DirectX12, after about 20-30 min of playing, the game either crashes the PC, somethimes just crashes to desktop.
In DirectX11 mode works without crashing.


There are 3-4 different errors displayed on blue screens on different occasions.
Sometimes it crashes so hard that Windows Automatic Repair is started on next boot.

I'll look up Event Viewer when I get home and report back.
Also having complete PC Freezes on loadscreens - no outs have to completely hard reset my PC

3070
9800x3D
64gb 6000mhz ram
Windows 11 24H2
There are 3-4 different errors displayed on blue screens on different occasions.
Sometimes it crashes so hard that Windows Automatic Repair is started on next boot.

I'll look up Event Viewer when I get home and report back.[/quote]

In the spoiler section are the diferent error types of errors from the Event Viewer.
The error 0x000000000003b699 appears multiple times.
This happens with DX12.
DX11 works without crashing, but causes stuttering due to on-the-fly shader compilation.

My system spec for clarity:
* Windows 10 22H2 (build 19045.5131)
* AMD Ryzen 7 5800X3D
* 32GB DDR4 RAM
* AMD RX 7900XTX
* AMD Adrenalin drivers 24.12.1 (latest version; released 05.12.2024.)
* Steam version of the game.

Spoiler

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67539b09
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67539b09
Exception code: 0xc0000005
Fault offset: 0x0000000000d354b3
Faulting process id: 0x3b78
Faulting application start time: 0x01db4860ecb3fafe
Faulting application path: E:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: E:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67539b09
Faulting module name: fmod.dll, version: 0.2.2.20, time stamp: 0x6578933b
Exception code: 0xc0000005
Fault offset: 0x00000000000b9180
Faulting process id: 0x3bbc
Faulting application start time: 0x01db48583c560d3e
Faulting application path: E:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: E:\Steam\steamapps\common\Path of Exile 2\fmod.dll

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x6753830a
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x6753830a
Exception code: 0xc0000005
Fault offset: 0x0000000000c51475
Faulting process id: 0x3118
Faulting application start time: 0x01db48582b9e7b40
Faulting application path: E:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: E:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x6753830a
Faulting module name: KERNELBASE.dll, version: 10.0.19041.5131, time stamp: 0x011921da
Exception code: 0xe0000001
Fault offset: 0x000000000003b699
Faulting process id: 0x130
Faulting application start time: 0x01db4855dd41df8a
Faulting application path: E:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

The program PathOfExileSteam.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: c10
Start Time: 01db485622d13789
Termination Time: 4294967295
Application Path: E:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
I have the same issue, but only when I stream. I'm also using a 7900XTX GPU, and I have a Ryzen 9 5900X CPU.
It basically switches off my PC but the power LED remains on, weird...
The crash happens a few seconds after I start stream, regardless of what screen I am on.
I thought it might be exceeding the safe thermal boundaries of my GPU but that is not the case because it happens while the GPU is still cold.
If I use FSR upscaling, then it does not happen, but then you notice the GFX fidelity difference. I'd prefer to play without upscaling since the GPU can handle the load.
It does not seem to be a driver issue because I updated to the latest version of the AMD driver (24.12.1) and it still happened. (I was initially on 24.8.1)
No other game does this so I suspect it is only PoE 2 that has this issue.
I'm using DX12, and have not tested it with DX11 yet, but if I did try DX11 and the issue is resolved, then that is a workaround and not a fix.

EDIT: I forgot to point out that this only happens when streaming. I am using OBS with AMD Hardware H264 encoding.
Last edited by stuyvenstein#6647 on Dec 10, 2024, 9:55:49 AM
I'm also having the same problem.
Sometimes when changing maps or teleporting the game the computer crashes. I can only turn it back on by forcing it to turn off. It's complicated, I hope it gets resolved quickly.

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