Purchased PoE2 early access on the Epic account but not reflected
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I bought a PoE 2 early access supporter pack on my epic account, but it is not reflected on this site nor bundled 300 points.
What am I supposed to do next? My epic account and PoE account are connected months ago, And points purchased before on the epic are correctly reflected. Why the key does not appear on this site? Or I can play PoE 2 early on the epic account only? I can play PoE both on the steam or the epic same PoE account. Should I contact support by mail? I'm not hurrying really. Last edited by OwlArgo#5464 on Nov 26, 2024, 1:35:53 AM Last bumped on Nov 29, 2024, 3:24:31 PM
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We aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you? We do have a large number of requests, so please bear with us as we'll try to get to you as soon as we can.
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Same.
I tried contacting support,they sent these 2 emails. Hi there, Thank you for your email. We are currently receiving a large number of requests. We will respond to you as soon as we can. In the meantime, I would suggest checking out our FAQ to see if it can help with your query. Hi there, Thank you for the message. Can you please confirm for us if this is still an issue? Thank you again. I bought 48hs ago, mailed 24h ago, still not reflected, 300 point too. I don't know if I should wait, they responded but mine didn't work. I think there are other Epic Games purchase groups like us, so I would like an answer from a formula written by someone. | |
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I have the same problem and GGG support asked me for Epic Games Store receipt few hours ago. Will report back if I actually get the pack unlocked or not. EGS support told me that it's a pre-purchase pack and the content won't be available before the actual release... which I hope is not true!
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Same issue, have contacted support.
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" already send email.. including screen shoot. but u have never reply.. email subject: points and early access for POE2 sent date: Nov 24, 2024, 4:22 PM [Removed by Support] Last edited by Sian_GGG#0000 on Nov 25, 2024, 3:15:15 AM
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Day 4, -100$...received nothing. It's really killing the hype for me.
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Hey lestajason, do not reveal your order id or invoice id in public, not to mention your epic ID.
I don't know whether revealing your epic id causes any problem or not, but that's not a good idea. please edit and hide kinda ids asap. and thanks replying, I'll contact support by email then. |
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" thank you.. im just prostrated on epic game.. shit service.. |
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" Same question. This is very unfair to EPIC players. I don't understand why Steam players can receive purchased supporter packs within 24 hours while I have to wait! |
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