Discounts for supporter packs from previous purchases are completely bugged

Hi,

I have spoken to support via email some time ago and I have not been able to get a proper answer regarding this issue.

As a long-time supporter I'd like to expect at least some transparency when it comes to the purchases I make with my money to support your product.

The issue is as follows:
About a month ago I was considering upgrading to the chronomancer pack from my current tier (bloodthirsty). The upgrade price was $55.

During that time I made one or two small purchases of simple point packs. The price of the upgrade went up first to 60, and then 65 bucks.

I have just purchased a 200-point back and the price did not change; the upgrade still shows my old purchases as the basis for the discount towards the next tier (it's still $65 despite purchasing a higher value pack than either listed 50 and 100-pont packs on the website).

So please kindly explain to me, what am I supposed to do to get the actual discount value I originally had prior to paying for small point packs? I would rather not want to contact support again; I'd just like to be able to upgrade whenever I feel like / can do so without involving them.

Once again this does not explain why the upgrade cost increased from 55 to $65, ie. discount decreased. I understand there is a cap, but the upgrade cost should have remained the same no matter what I have purchased recently.

Chronomancer supporter pack: $240
According to your policy: 80% maximum discount
240*0.8=192
240-192=48

Meaning the upgrade cost cap should be a discount equal to $48.

I have purchased a 200 point pack an hour ago. It is of higher value than two items that are displayed as my discounts on the SHOP page:

Bloodthirsty Supporter Pack ($160)
50 Point Pack ($5)
100 Point Pack ($10)

Yet is has been completely ignored in the calculations, since:

240-160-10-5=65

and that 65 is exactly what is shown as my upgrade cost.


Surely you see the issue here.