can't not trade untill been reviewed

Hello, I can't trade since last friday(9/1), and it says

"You cannot trade currency and unique items to other players until your account has been reviewed. this process can take up to 24 hours."

and I already sent a mail to support@grindinggear.com, but didn't recevie any reply, should I keep waitting? or need to send another mail?
Last bumped on Sep 4, 2023, 9:14:26 PM
Hi BlueSlime8896, unfortunately we are currently quite busy with the new league launch, however please be assured we will reply to your email as soon as possible.
my account also similar. i sent an email 3 days ago but not receive any reply.
i can not buy any item in game atm

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