Game Crashing on entering any instance

Please help, game crashes in the following scenarios, wasn't happening until now -
1. selecting any character, it crashes while loading.
2. if character is loaded, it will crash while entering hideout, or will crash in the loading screen while entering other acts' home

I tried deleting the local cache in AppData, on deleting the character got loaded but again crashed in loading screen while entering act7 home.

By crash I mean no error msg shown but the game completely stops and exits me to my desktop.

I've been having a similar situation for over a week. It's really killed the league for me.

I have tried everything i can think of. Unplugging monitors, reinstalling gpu drivers. restarting the pc. I have tried both Steam and Standalone, running as admin.

It seems to get better if i just zerg the crashes? Like it eventually loads all the shaders or w/e it needs to actually play the game? But then if i install a new driver or restart my pc it has to start all over.

I am playing on DX11, and if i try Vulkan or DX12 it crashes worse.

I really hope GGG has any idea what is going on.

If a GGG employee sees this, i'll commit any amount of time and testing to provide you any insight into what is going on.

"

Wratho wrote:

I've been having a similar situation for over a week. It's really killed the league for me.

I have tried everything i can think of. Unplugging monitors, reinstalling gpu drivers. restarting the pc. I have tried both Steam and Standalone, running as admin.

It seems to get better if i just zerg the crashes? Like it eventually loads all the shaders or w/e it needs to actually play the game? But then if i install a new driver or restart my pc it has to start all over.

I am playing on DX11, and if i try Vulkan or DX12 it crashes worse.

I really hope GGG has any idea what is going on.

If a GGG employee sees this, i'll commit any amount of time and testing to provide you any insight into what is going on.

Yeah, for me also this issue is happening for over a week, but at first it was for one specific character, I had to stop playing that character. But now its the same issue across all characters.

"

ChaosBringer6124 wrote:

Please help, game crashes in the following scenarios, wasn't happening until now -
1. selecting any character, it crashes while loading.
2. if character is loaded, it will crash while entering hideout, or will crash in the loading screen while entering other acts' home

I tried deleting the local cache in AppData, on deleting the character got loaded but again crashed in loading screen while entering act7 home.

By crash I mean no error msg shown but the game completely stops and exits me to my desktop.

try this -->
1. Run packcheck.exe as "an administrator" / In steam select "Verify game files".
2. Delete the local PoE cache files here -->
C:\Users\"your windows account name"\AppData\Roaming\Path of Exile\
3. Now start PoE again as "an administrator". When at the login screen, select options.
4. Now set texture to MEDIUM and Sound channels to low.
5. See if the issue is resolved ?

Also depending on if you run DX11, Vulcan or DX12 (Beta) then try changing between them.

"

HanSoloDK wrote:

"

ChaosBringer6124 wrote:

Please help, game crashes in the following scenarios, wasn't happening until now -
1. selecting any character, it crashes while loading.
2. if character is loaded, it will crash while entering hideout, or will crash in the loading screen while entering other acts' home

I tried deleting the local cache in AppData, on deleting the character got loaded but again crashed in loading screen while entering act7 home.

By crash I mean no error msg shown but the game completely stops and exits me to my desktop.

try this -->
1. Run packcheck.exe as "an administrator" / In steam select "Verify game files".
2. Delete the local PoE cache files here -->
C:\Users\"your windows account name"\AppData\Roaming\Path of Exile\
3. Now start PoE again as "an administrator". When at the login screen, select options.
4. Now set texture to MEDIUM and Sound channels to low.
5. See if the issue is resolved ?

Also depending on if you run DX11, Vulcan or DX12 (Beta) then try changing between them.

Did all of this, it crashed loading into act 6 after picking my character. No error message just crash to desktop. I will try the other renderers. but as i said in my previous message they historically have performed worse.

DX12 - i cannot even login, crashes immediately
Vulkan - crashed before login on first launch, now i can login, but like DX11 does

"

Wratho wrote:

Did all of this, it crashed loading into act 6 after picking my character. No error message just crash to desktop. I will try the other renderers. but as i said in my previous message they historically have performed worse.

DX12 - i cannot even login, crashes immediately
Vulkan - crashed before login on first launch, now i can login, but like DX11 does

Remove all MTX from gear and gems / skills.

Do you have ANY kind of sound capture / video capture software installed on yoru PC ?

Is your RAM set to a performens profile or stock value ?

Is your CPU or GPU overclocked ?

"

HanSoloDK wrote:

"

Wratho wrote:

Did all of this, it crashed loading into act 6 after picking my character. No error message just crash to desktop. I will try the other renderers. but as i said in my previous message they historically have performed worse.

DX12 - i cannot even login, crashes immediately
Vulkan - crashed before login on first launch, now i can login, but like DX11 does

Remove all MTX from gear and gems / skills.

Do you have ANY kind of sound capture / video capture software installed on yoru PC ?

Is your RAM set to a performens profile or stock value ?

Is your CPU or GPU overclocked ?

I doubt it's MTX as my Hideout load fairly frequently, its more when i try to load maps? and when specific mob types spawn.

If anything is overclocked it would have come directly from the manufacturer that way. I have no loaded any custom profiles in that respect.

I have my Shadowplay running, but it continues to happen without it on. Any sound software i have i've had for ages and it's nothing for recording. It just allows hotkeys to work for certain operations.

To further point out that if i zerg the crashes long enough eventually the game works great. It's like i have to load all the shaders and get past a crash and then it won't crash on that shader again?

Windows 11 Pro 64-bit
13th Gen Intel Core i7-13700KF
ASRock - Z790-C
NVIDIA GeForce RTX 4090
32GB (16GBx2) DDR5/6000MHz Dual Channel Memory (Team T- Delta RGB)

I did get a Pro OC from the manufacturer, but i don't actually know how to see that turned on or off? I can check the BIOS next time i restart my machine and see if any profiles are loaded.

I've also seen people mentioning monitors as a thing that made it better. So i will say that i am running 4 monitors with 4 different resolutions.

Primary is a 2k 144hz
I have 2 1080p monitors, but 1 is vertical
I also have a 2560x2880

I've tried all of the mentioned solutions, the thing is nothing has changed in my system from the time PoE was working perfectly fine till now .

I really need help here. Please someone from GGG look into it.

I checked the logs file this time after the crash, the last message described here is -

2023/05/14 12:42:27 294548171 7bb478d [CRIT Client 6388] [BUNDLE2] Failed to Oodle decompress (corrupted data). [From 17667701011696446998 bytes to 262144 bytes.]

"

ChaosBringer6124 wrote:

I've tried all of the mentioned solutions, the thing is nothing has changed in my system from the time PoE was working perfectly fine till now .

I really need help here. Please someone from GGG look into it.

The GGG DEV team automaticly gets a crash report from the server when this happens and next time your PoE client connects to the realm server, it will upload it's own local crash report.