Can't make a purchase
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Hello. I wanted to buy the Crescent supporter pack today. But when i try to pay, error 3032 appears. ( https://imgur.com/a/LSJHnkP ). On the same page, I contacted Xsolla technical support. I was informed that my account was blocked for suspicious actions. But I didn't do anything at all after buying the "50 coin pack" on April 9, 2021 (https://imgur.com/a/Hlune8j ). I thought that perhaps my email was being used for subversive actions, and I changed my email address on the Path of exile website. You should see from the logs that the mail has changed. But that didn't solve the problem. Why can this happen? And how can I solve this problem? Or how do I make Xsolla open another account when navigating from the Path of exile site? Thank you in advance, I would very much like to buy "Crescent portal" and "Maven's Astrolabe Map Device".
I tried to send a message to your email support@grindinggear.com , but I was shown "Message rejected" ( https://imgur.com/a/QQyH6HZ ) Last edited by Negociant34 on Apr 19, 2021, 4:14:55 AM Last bumped on Apr 19, 2021, 10:05:42 AM
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Hi Negociant34, I'm sorry to hear that you've encountered these difficulties. So we can look into this further for you, please send a PM directly to the Support account on our website: https://www.pathofexile.com/private-messages/compose/to/support
Last edited by Isaac_GGG on Apr 19, 2021, 4:17:42 AM
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Xsolla do have a list of common error codes and the reason for them
From that list " Ancestral Bond. It's a thing that does stuff. -Vipermagi
He who controls the pants controls the galaxy. - Rick & Morty S3E1 |
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