"Exception: Present" Error when I try to open the game

When I try to open PoE black screen appears with an error code "Exception: Present" and then it closes. I can't log into the game or anything else.
Has anyone a fix for that? Already tried to reinstall it but it displays the error again.

found a fix for that by myself.

-go to C:/Documents/MyGames/PathOfExile
-open the production_config file
-search for "fullscreen" and change the "false" into "true"
-search for resolution_height and change the number into 1080 and resolution_width into 1920

save it and start the game.
worked for me.


Hope it will help others too :)

Thanks for the suggestion. I tried too, because I have the same issue. It wasn't the desired setting, but I was hopeful, but I still get the crash with the same error.

Faulting application name: PathOfExile_x64Steam.exe, version: 0.0.0.0, time stamp: 0x5d08039c
Faulting module name: KERNELBASE.dll, version: 10.0.17134.799, time stamp: 0x08a3d2a4
Exception code: 0xe0000001
Fault offset: 0x000000000003a388
Faulting process id: 0x3804
Faulting application start time: 0x01d52610eeb1195b
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExile_x64Steam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 85cb4b45-a8b4-454d-9fe6-89c5ec78f082
Faulting package full name:
Faulting package-relative application ID:

I do see dmp files in that folder.. will ask support.

Yeah don't expect a reply on this on the forums, it won't happen. I've been going back and forth with support through email since launch of this league and they refuse to mention anything about it on the forums. They'll email me after 4 or 5 days with some bullshit thing to try that I've already tried because I've scoured the fucking forums every day since launch to get this stupid shit fixed and they haven't fixed it yet. If anything, they've introduced multiple patches that break the game further to the point that I also can't even get to the character login screen because of Exception: Present or Exception: Map or ShaderView or a hundred other fucked up errors. I've spent more money on this game than any other game to date and it's a fucking paperweight. I was so excited to fucking push this league with my clan that I got ALL OF THEM to come back to the game and play and many of them buying supporter packs and microtransactions because they were all excited for this league and I can't even fucking play with them. Every day I give it 20 attempts and if I can't login I give up for the day. GGG has completely gone to shit after the TenCent acquisition and I don't expect it to get any better. Just feels bad that I blew so much money on a game and a company that I had so much faith in but have less than 0 faith in now. Even if they do fix it, I'll never feel the same way about this game again as I did before. And inb4 anyone says it's my rig, my PC WELL EXCEEDS the maximum system requirements.

Also getting this error repeatedly since the recent patch, it's doing my bonse in. I can't fathom how this game keeps getting more broken every single patch. Please for the love of god GGG just sort it out. This is getting stupid.

I found a new fix. It was my afterburner I overlooked too high or something but lowering my overclock seems to fix it. If u got overclocked with afterburner try resetting the settings on afterburner and try starting the game 🌟