0x80070643 - Erro fatal durante a instalação.

Boa noite, Elixes

Ao tentar instalar o jogo me foi mostrado o seguinte erro:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753."

Gerando um arquivo de registros:

0x80070643 - Erro fatal durante a instalação.

[0E5C:196C][2017-04-07T23:07:57]i103: Detected related package: {90A4562F-D4A1-4B65-906D-41F236CF6902}, scope: PerMachine, version: 2.2.1.53862, language: 1033 operation: MinorUpdate
[0E5C:196C][2017-04-07T23:07:57]i101: Detected package: PathOfExileInstaller.msi, state: Present, cached: None
[0E5C:196C][2017-04-07T23:07:57]i052: Condition 'Installed OR (VersionNT >= v5.1)' evaluates to true.
[0E5C:196C][2017-04-07T23:07:57]i199: Detect complete, result: 0x0
[0E5C:1BDC][2017-04-07T23:07:58]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[0E5C:196C][2017-04-07T23:07:58]i200: Plan begin, 1 packages, action: Install
[0E5C:196C][2017-04-07T23:07:58]i000: Setting string variable 'WixBundleLog_PathOfExileInstaller.msi' to value 'C:\Users\Lenovo\AppData\Local\Temp\Path_of_Exile_20170407230756_000_PathOfExileInstaller.msi.log'
[0E5C:196C][2017-04-07T23:07:58]i201: Planned package: PathOfExileInstaller.msi, state: Present, default requested: Present, ba requested: Present, execute: MinorUpgrade, rollback: None, cache: Yes, uncache: No, dependency: Register
[0E5C:196C][2017-04-07T23:07:58]i299: Plan complete, result: 0x0
[0E5C:196C][2017-04-07T23:07:58]i300: Apply begin
[0E5C:196C][2017-04-07T23:07:58]i010: Launching elevated engine process.
[0E5C:196C][2017-04-07T23:07:59]i011: Launched elevated engine process.
[0E5C:196C][2017-04-07T23:07:59]i012: Connected to elevated engine.
[1B4C:1ED8][2017-04-07T23:07:59]i358: Pausing automatic updates.
[1B4C:1ED8][2017-04-07T23:07:59]i359: Paused automatic updates.
[1B4C:1ED8][2017-04-07T23:07:59]i360: Creating a system restore point.
[1B4C:1ED8][2017-04-07T23:08:25]i361: Created a system restore point.
[1B4C:1ED8][2017-04-07T23:08:25]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43d113d2-e655-40e6-bef3-df49c47f68db}, options: 0x7, disable resume: No
[1B4C:1ED8][2017-04-07T23:08:25]i000: Caching bundle from: 'C:\Users\Lenovo\AppData\Local\Temp\{6AFFFE0E-5D77-44C2-9B7D-D6F0EDA728B5}\.be\PathOfExileInstaller.exe' to: 'C:\ProgramData\Package Cache\{43d113d2-e655-40e6-bef3-df49c47f68db}\PathOfExileInstaller.exe'
[1B4C:1ED8][2017-04-07T23:08:25]i320: Registering bundle dependency provider: {43d113d2-e655-40e6-bef3-df49c47f68db}, version: 2.6.0.8017
[1B4C:1ED8][2017-04-07T23:08:25]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43d113d2-e655-40e6-bef3-df49c47f68db}, resume: Active, restart initiated: No, disable resume: No
[0E5C:1FD4][2017-04-07T23:08:25]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Lenovo\Desktop\PathOfExileInstaller.exe
[0E5C:1FD4][2017-04-07T23:08:25]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Lenovo\Desktop\'
[1B4C:16D0][2017-04-07T23:08:28]i305: Verified acquired payload: PathOfExileInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\PathOfExileInstaller.msi, moving to: C:\ProgramData\Package Cache\{90A4562F-D4A1-4B65-906D-41F236CF6902}v2.6.0.8017\PathOfExileInstaller.msi.
[1B4C:1ED8][2017-04-07T23:08:28]i323: Registering package dependency provider: {90A4562F-D4A1-4B65-906D-41F236CF6902}, version: 2.6.0.8017, package: PathOfExileInstaller.msi
[1B4C:1ED8][2017-04-07T23:08:28]i301: Applying execute package: PathOfExileInstaller.msi, action: MinorUpgrade, path: C:\ProgramData\Package Cache\{90A4562F-D4A1-4B65-906D-41F236CF6902}v2.6.0.8017\PathOfExileInstaller.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files (x86)\Grinding Gear Games\Path of Exile"'
[1B4C:1ED8][2017-04-07T23:09:43]e000: Error 0x80070643: Failed to perform minor upgrade of MSI package.
[1B4C:1ED8][2017-04-07T23:09:43]e000: Error 0x80070643: Failed to execute MSI package.
[0E5C:196C][2017-04-07T23:09:43]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0E5C:196C][2017-04-07T23:09:43]i319: Applied execute package: PathOfExileInstaller.msi, result: 0x80070643, restart: None
[0E5C:196C][2017-04-07T23:09:43]e000: Error 0x80070643: Failed to execute MSI package.
[1B4C:1ED8][2017-04-07T23:09:43]i329: Removed package dependency provider: {90A4562F-D4A1-4B65-906D-41F236CF6902}, package: PathOfExileInstaller.msi
[1B4C:1ED8][2017-04-07T23:09:43]i351: Removing cached package: PathOfExileInstaller.msi, from path: C:\ProgramData\Package Cache\{90A4562F-D4A1-4B65-906D-41F236CF6902}v2.6.0.8017\
[1B4C:1ED8][2017-04-07T23:09:43]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43d113d2-e655-40e6-bef3-df49c47f68db}, resume: None, restart: None, disable resume: No
[1B4C:1ED8][2017-04-07T23:09:43]i330: Removed bundle dependency provider: {43d113d2-e655-40e6-bef3-df49c47f68db}
[1B4C:1ED8][2017-04-07T23:09:43]i352: Removing cached bundle: {43d113d2-e655-40e6-bef3-df49c47f68db}, from path: C:\ProgramData\Package Cache\{43d113d2-e655-40e6-bef3-df49c47f68db}\
[1B4C:1ED8][2017-04-07T23:09:43]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43d113d2-e655-40e6-bef3-df49c47f68db}, resume: None, restart initiated: No, disable resume: No
[0E5C:196C][2017-04-07T23:09:43]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Suporte técnico poderiam me ajudar a solucionar esse problema por favor?

Abaixo são algumas coisas que você pode tentar para solucionar o problema:

1. Tente executar o instalador como Administrador.
2. Reinicie o seu computador e tente instalar novamente.
3. Se você já teve o Path of Exile instalado no seu computador antes, verifique se ainda há vestígios dele e delete-os.

Marcos,

Já tentei executar como administrador logo após a reinicialização do PC. O que acho estranho é que 2 meses atras eu tinha o Path Of Exile instalado e rodava, por alguns motivos tive que desinstalar ele e o mesmo não instala mais.

Eu conferi alguns relatos de outros jogadores e o fato de você ter instalado o jogo um tempo atrás pode ser que tenha influência nisso. Certifique-se de deletar qualquer vestígio do Path of Exile no seu computador antes de fazer a nova instalação.

Ainda assim, se você não conseguir resolver, envie um email para a nossa equipe técnica e eles poderão te ajudar mais com esse caso. O email é techsupport@grindinggear.com.