Cannot Purchase Points through Cash Shop

Attempting to buy some points so I can get a stash tab for me and my friends. Each time this error message keeps popping up. I cant even get to any sort of screen to actually put in my CC/Debit Card information. Am I missing something? Kinda feel like i'm going through hoops here to give my money away....




2205: A valid User ID is required to complete this transaction. Please make sure you input your details correctly and try again. Otherwise, contact our customer support for further assistance at help.xsolla.com.
Last bumped on Nov 22, 2018, 7:15:08 AM
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Antiomni wrote:
Attempting to buy some points so I can get a stash tab for me and my friends. Each time this error message keeps popping up. I cant even get to any sort of screen to actually put in my CC/Debit Card information. Am I missing something? Kinda feel like i'm going through hoops here to give my money away....




2205: A valid User ID is required to complete this transaction. Please make sure you input your details correctly and try again. Otherwise, contact our customer support for further assistance at help.xsolla.com.


Hiya,

I am very sorry to hear this is happening, would you please contact support@grindinggear.com so we may be able to look into this further for you?
I was having the same problem. Tried a different browser worked fine.

I used Firefox, it worked on Chrome.
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Avocrom wrote:
I was having the same problem. Tried a different browser worked fine.

I used Firefox, it worked on Chrome.


Thanks for the clarification and I'm sorry for any frustration this may have caused!

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