Supporter Pack Upgrade Bug, can't properly purchase

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Kyasma wrote:

So I've E-Mailed a few days ago, and E-mailed again

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Kyasma wrote:

How on earth is that supposed to work out?

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Sarno wrote:

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Kyasma wrote:

So I've E-Mailed a few days ago, and E-mailed again

They tend to be busy in January after staff take time off during Christmas / New Year’s, resulting in a backlog forming. When you send another e-mail it gets grouped into the same conversation as your previous one, and bumps it down to the end of the queue as your conversation was “updated” - so literally everyone has been waiting longer than you for an update.

I don’t think it working that way was intended ahead of time, but since people sending them multiple e-mails about the same thing slows them down, and this discourages people from doing that, they don’t really have an incentive to change the system.

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Kyasma wrote:

How on earth is that supposed to work out?

Computers are good at logic, but bad at common sense.

The server only sees two things: 1) There is a cap of 80% of a purchase coming from previous purchases being upgraded, and 2) Your eligible purchases exceed this limit. So it cuts one purchase out of consideration, then pats itself on the back for doing extra work to be helpful.

When GGG respond they should be able to arrange this manually for you. If you be mindful of the 80% cap you can avoid falling victim to the server’s attempts at doing you a favour.

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Nav_GGG wrote:

Hello,

As Sarno has mentioned, Support is currently experiencing extremely high demand. I apologise for any delay in responding to your emails, we're working through these as quickly as we can! Thank you for your patience.

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Kyasma wrote:

So I've E-Mailed a few days ago, and E-mailed again to get no response at all so I assume it's either being worked on and I wasn't updated or I'm just never getting an answer... But

I bought the Redeemer Pack and some regular point packs and when I try to upgrade to the Subjugator pack, which from the website shows this:



When I actually go down to Subjugator though...:


$200? It was $70 to upgrade prior to my purchasing any point packs. It used to let me upgrade from my Redeemer Pack and not just point packs.

The weird part is that the next pack, the Dominator Pack DOES include my Redeemer pack:


A pack that costs $240 more as a base only costs $80 more in terms of upgrading. How on earth is that supposed to work out? Is there any known fix to make my Redeemer a consideration for Subjugator?