Account locked after launching game for the first time??
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This is insane,
I initially purchased poe 2 last night through steam. hit log in and says account locked. On first launch? okay then... i logged into my old poe 1 account on there website realised i had to link my steam account. attempted to do that. says i cant because my accounts locked. so i refunded on steam. bought a copy direct from GGG website. Launched through there after using the code to redeem on my steam. says i dont have an early access key. bloody hell. so going through the forums for anwsers and i see you need to link to steam. obviously i cant due to being locked from logging in for the first time. So i thought well ill link it to epic games using the code they gave me maybe this is a work around so i can play. nope... says i cant link it to epic due to my region (australia) I have emailed support several times and still no anwser. I have never had so much trouble trying to play a game i have purchased in my life, Paid 50$ to not even get past the main menu. Crazy these issues are still happening. Last bumped on Apr 8, 2025, 10:14:17 PM
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Hello, I'm sorry to hear that you are having these issues. I'm afraid that if your Steam ID is linked to a second Path of Exile account that you don't play on, you will need to request the ID to be unlinked by Contacting Support. If you have a Early Access purchase on an account, you should still be able to play using the Path of Exile standalone game client. You can download that here: Download Path of Exile.
Need help? Contact Support :)
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Hi Lisa,
I have been emailing support but had no response. I can see what you mean by the second account. i dont even have any characters linked to it so fairly annoying. The account name is zXxFirestormxXz#8473 Is there any possibility you can unlink this account from steam on your end? thanks |
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Hello! I'm afraid that we are unable to process account issues via the public forums, if you have already Contacted Support, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Please ensure that you provide your Steam64 ID, any account names (including the 4 digit discriminator number) and character names with your inquiry and we will be in touch as soon as we can. Need help? Contact Support :)
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