need of transparency from ggg support team and change of email support team response attitude

so my account was banned yesterday by ggg with the following login error [Removed by Support]

and then i check my poe website main page and got this
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"there was an appeal a ban" button where i can submit ban appeal

obviously i figured there's another ban wave for bots after the early March one, ok, whatever auto flag happens, they already had an login one and only warning issued 2 weeks ago to some players by error anyways, fine.. I then filed the appeal with the following commons [Removed by Support]

an hour later, I received a[Removed by Support]n email rejecting the appeal stated the following
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I went through the section 7 of the ToS, everything is about using bots and damaging poe website and illegally using GGG stuff, I don't stream and I don't bot, like how is it related to me?? [Removed by Support]
so you banned me without telling me what I was using that caused me to be banned??
Before anyone assumes that i was botting, i bought the 480 support pack and received 4 free early access keys, if anyone would bot, they would bot on account that they didnt throw in money into, instead of an account that had invested closed to a thousand dollars.. hell, i still have 2 keys that is available, (1 used for this account, 1 gave to a poe1 frd that im not sure if even played yet)
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even with the purchase of the support pack, I had an issue with their support team as well..
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obviously resent cuz they got overloaded, waited another week or 2 got same msg so i supported again
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fast forward to end of jan, a support kicks in telling me i cant get a refund anymore which whatever, fine, i can live without the 3% credit card cashback reward, but like really, pulling the 48hours out is really necessary?? i requested literally within 24 hours
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like i know its not gonna be refunded and i need to be refunded anymore, but made it sound like im also at fault for this for not requesting it within 48 hours?? cmon now.. how hard is it to say "sry we were busy, sry for the inconvenience.." (no points and skins were touched prior to the first stash tab sale that happened in poe2, but i cant show proof of that now)

i remember back in the days when i first play poe1, supports were very welcoming and helpful and attitude friendly...
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like what the hell happened to the support team, jonathan rogers was so cool and transparent during all these poe2 streams yet the way the support team acted like this?