No longer have access to the game?

I have been unable to play the game for over 3 months now due to Support unlinking my Steam (At my request) to allow me to link it to a new PoE Account with a more suitable username. After linking it to the new account, I can no longer log in to the game. It tells me I need to purchase again but I already purchased 2 supporter tiers.

I've emailed support@grindinggear.com but I'm just not getting any answers. Again, it's literally been months.

I just want to play the game and I'm getting no real help from support. I've tried and tried again.

Please someone, help me fix this so I can enjoy the game again...
Last bumped on Mar 24, 2025, 5:39:23 PM
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I have been unable to play the game for over 3 months now due to Support unlinking my Steam (At my request) to allow me to link it to a new PoE Account with a more suitable username. After linking it to the new account, I can no longer log in to the game. It tells me I need to purchase again but I already purchased 2 supporter tiers.

I've emailed support@grindinggear.com but I'm just not getting any answers. Again, it's literally been months.

I just want to play the game and I'm getting no real help from support. I've tried and tried again.

Please someone, help me fix this so I can enjoy the game again...


Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Hi, this is the third time I've had this message copy pasted to me... Can I get some real support please? It's been 3 months!

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