Supporter pack physical items missing
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Hello. On December 3rd I purchased Thaumaturge od the Vaal supporter pack and chose a t-shirt. After multiple tickets I have gotten a generic email asking for details I provided during purchase. Since then no replies, no shipping information. Let me remind that we were told that the shipping costing extra will improve the process and lower the waiting time. It's been over three months and nobody cared to reply, apologise or explain. Great way to lose your fanbase really.
Last bumped on Mar 23, 2025, 9:05:31 AM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. Due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. Regarding your missing Physical Items, we'll do our best to get back to your email as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
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it looks the same for me. i've also been waiting since december for the : Bonus Path of Exile 2 Logo Hoodie
Bonus Path of Exile 2 Logo T-Shirt, from the Warlord of the Karui Supporter Pack ! how long will it take ?? |
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Hey! Any news? XD It's been almost two weeks since your response. Thanks
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