No access for more than one month/no feedback from support
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Hi,
I have no access to the game for more than one month as it now says that I have to purchase an early access. You will have to explain how I managed to lvl up to 33 without one... I sent 5 messages to Support, 1 every week. No feedback from them. Please, Grindgear, handle my request, this is not a way to deal with early supporters. Last bumped on Mar 9, 2025, 4:17:18 AM
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My understanding of their system is that it will have grouped the messages from you into one ticket, and that it orders tickets based on the time & date of the most recent update.
So, essentially - each time you contact them, you reset your position in the queue. "VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."
-GGG, 2015 |
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Please note that if you purchased a key from a 3rd party, we are not able to offer support for this and you will need to discuss this with the person who you purchased the key from. We would always suggest making any Path of Exile purchases directly with us as this allows us to help with any potential issues you may have. |
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