Problem accessing POE even though I purchased the game key

Hello, I am posting on the forum following a problem, I bought the game key a month ago and I was able to play up to level 16. The problem is that now when I try to enter the game I get a message telling me that I do not have the key to play POE even though I have the invoice and the code for the key that I used in the past.
Please help me so that I can play POE again.

Thanks
Last bumped on Jan 20, 2025, 10:09:54 PM
same issue for me right now
bump.
i wanna play so bad...
Last edited by AceGage#0270 on Jan 20, 2025, 8:58:06 PM
Also having the same issue.

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