Confirmed Purchased Pack | but to no avail

Dear All,

I made a purchase on Dec. 10th, and until now, I do not have the “Faridun Support Pack.”

Can someone assist and provide a solution?

My POE account is under: Mepaform4u#9572

I have also emailed GG's support team -still waiting! It's been a month!

(I have receipts from Xsolla and my bank statement)

GG please help. thanks!

Same issue here. Hoping for fix! Following your message. Thanks!