Gameplay Help and Discussion - No characters displayed on Xbox after account merge - Forum

Hello,

I’m trying to avoid contacting support atm considering all the work they should be doing with Poe 2 etc..
I done the account merge with my Xbox and Pc account. When I now login into the website I can switch account and see all my characters and different micro transactions on both accounts.
But when I start the game on the Xbox I get redirected to class pick screen like if I had no characters at all on that account. I dont see any useful option to make my characters show up so I’m clueless on what to do and I dont know why my characters just disappeared in the ether.

Any help please? Has it happened to someone else?
Thank you

Edit: Solved. Sub account defaulted to PC which had no characters. Creating one made the sub account dropdown appear and I could then select the Xbox sub account.

Last edited by Rocciafella#8578 on Nov 20, 2024, 11:01:55 AM

Last bumped on Nov 27, 2024, 5:47:15 PM

Posted by
Rocciafella#8578
on Nov 20, 2024, 8:23:52 AM

Quote this Post

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Rocciafella#8578 wrote:

Hello,

I’m trying to avoid contacting support atm considering all the work they should be doing with Poe 2 etc..
I done the account merge with my Xbox and Pc account. When I now login into the website I can switch account and see all my characters and different micro transactions on both accounts.
But when I start the game on the Xbox I get redirected to class pick screen like if I had no characters at all on that account. I dont see any useful option to make my characters show up so I’m clueless on what to do and I dont know why my characters just disappeared in the ether.

Any help please? Has it happened to someone else?
Thank you

Edit: Solved. Sub account defaulted to PC which had no characters. Creating one made the sub account dropdown appear and I could then select the Xbox sub account.