Packet Loss in WinMTR

I get very bad ping spikes in-game. WinMTR shows ~20% packet loss at every hop past 192.168.0.1. Is this an ISP problem?

https://pastebin.com/Hdw17XCj

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apetrock wrote:

I get very bad ping spikes in-game. WinMTR shows ~20% packet loss at every hop past 192.168.0.1. Is this an ISP problem?

https://pastebin.com/Hdw17XCj

yes. 192.168.0.1 is your router in your home. Next hop is the ISP hub.

Call your ISP. The issue can be anywhere between your modem/router and their hub.

I would recommend doing a few different tests to other locations...
8.8.8.8 (google dns) is an easy one to test with.

Try to test and see if this is happening at specific times of the day or all day long.

I figured that was the ISP hub but I wanted to be certain before moving forward. Still learning about networks. Thanks!