Email change/adding to account, password change problem

I tried to switch from steam to standalone client.

I've read it require me to attach emial to my poe account here on poe site.

But I can't do it, becasue it says my password is invalid. (I'm using steam password)

I also tried to change password, but it says my password is invalid.

I never logged in thru poe account, always by steam account.

So I'm not sure if I even have poe password set?

how to solve this problem, so I can add email and reclaim my poe password to switch to standalone client?
youtube.com/clickachu
Last edited by Clickachu#7726 on Jul 31, 2019, 8:19:25 PM
Last bumped on Aug 1, 2019, 1:15:23 PM
I'm sorry to hear that this is happening! Could you please send an email to support@grindinggear.com so we may be able to look into this further with you?
Thanks for reply.

Do you require me to write from same email, that my steam account uses, or it doesn't matter, because you can't see it anyway?

I think the problem is, that I'm trying to use my steam password, and I don't know my PoE password, don't remember if I ever created PoE account and password...

I can't see any email attached to my account at poe.
But I think I remember one of my emails was displayed, while I was logging in even thru steam, but now It's not and only gateway os displayed.

Also, since I have posted here, how can we do it, so noone else write email to you telling to attach his email to this poe account? :)



youtube.com/clickachu
I checked my emails now, and on one account I can see email with points purchase notification from 4th april.

I can't remember, maybe I have removed this email from my poe account?

All other notifications go to my other email associated with steam, so maybe other purchases were thru steam, and the alst one from april was thru poe directly, maybe this will help.
youtube.com/clickachu
If you haven't already, you need to speak with them via email (the one you plan on associating with POE. Ex the one you're using for Steam). Posting here will not be helpful.

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