MTX transfer to my other account
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So, I want to transfer the MTXs I have on my other account which is the old one to my new and current one. I heard it from CuteDog that when hes account got banned, he requested that the MTX of his old account to be transferred to his new one, and they accepted the request if I remember correctly.
Last past days, I emailed the GGG support and requested this for myself, the process was long, they asked me to confirm that both accounts are mine by asking information like name of account, some character names of both accounts, and lastly the cards that was used when I purchased the MTX, and I submitted all of them, they even told me that it is possible to transfer the MTX but the old account will be disabled, so I agreed to let them disable my old account. A day after that, they told me that they cannot do the transfer and didn't tell me any reason why. Its 7 hours from the last email they sent. I'm still trying to find out why they won't transfer my MTX. If anyone got the same requests or issues, would love to get some help. Thank you! Last bumped on Feb 21, 2018, 3:38:46 PM
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imho they generally don't do that.
they maybe make exceptions for the most famous of their multiplicators but you can't expect the same treatment for everybody. there only is one solution, become famous like cuteDog... age and treachery will triumph over youth and skill!
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" Yeah, they just confirmed they wont do it, sad thing is they had my hopes up and asked me for some confirmations and other info to confirm my accounts but that didn't do anything. |
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Hey there,
I'm sorry to hear we weren't able to transfer your transactions to another account! Transferring purchases is something that is against our policies to do, but we will collect the various information we need to consider your request just to ensure that we are being fair across the board. We do not confirm that a particular transfer request has been granted while we collect this information (we only provide confirmation of what may occur if the request is granted). After your request information is collated it is then forwarded to a very senior member of the Support team who will review the request and make a decision that is in line with our policy. I apologise if any of our correspondence with you throughout the process has given the impression that the request was granted - the actual decision is not made until the final escalation to our senior Support team. I will discuss this with the team to ensure we are clearer from now on that any requests still need final approval! If you have any further questions or concerns you are welcome to message me here on the website, or you can email support@grindinggear.com with any queries. :) Contact us at support@grindinggear.com!
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